FAQ
PRODUCT INFORMATION
Our rugs are made from the finest materials, with a focus on top-quality, locally-sourced wool from Atlas sheep. This guarantees the durability and authenticity of every rug we create.
Handmade rugs may vary in size by plus or minus 2 to 3 inches from the dimensions shown. These variations are not considered manufacturing defects, but rather a natural attribute inherent in the artisanal process of creating handmade rugs.
We use only natural dyes derived from plants and minerals to achieve vibrant colors in our rugs, enhancing hues while maintaining a sustainable, environmentally-friendly approach.
Yes, we offer customization options for size and design. You can view the customization options on our website or contact our team to discuss your specific requirements, and we'll create a custom rug tailored to your preferences and space.
ORDERING AND SHIPPING
You can discover our collection and make your purchases directly on our website. Simply select the rug you want, add it to your basket and follow the checkout procedure. Our customer support team is on hand to help you throughout the ordering process.
Yes, we offer free shipping on all orders over 1000 MAD (100 USD / EUR).
We use only natural dyes derived from plants and minerals to achieve vibrant colors in our rugs, enhancing hues while maintaining a sustainable, environmentally-friendly approach.
Yes, we offer free shipping on all orders over 1000 MAD (100 USD / EUR).
Delivery takes approximately 5 to 7 working days from the date of dispatch.
Yes, we offer an international shipping service. Just enter your delivery details during the checkout process, and we'll ensure safe and prompt delivery to the location of your choice.
We use trusted carriers such as FedEx or DHL to guarantee safe and reliable delivery of our parcels.
We strive to give you complete satisfaction with our Itran and Igran rugs. If you are not satisfied for any reason, please see our returns policy for information on how to make a return or exchange.
For any questions, concerns or assistance, our customer support team is available by email, phone, or you can also send us a message on Instagram or Facebook.
See our "Contact us" page for detailed information.
We accept the following payment methods when you use our online ordering system:
- Visa
- MasterCard
- Découvrir
- Pay Pal
CARE AND MAINTENANCE
Yes, all our rugs are meticulously hand-woven by skilled artisans using traditional Berber rug-making techniques and craftsmanship, resulting in unique works of art imbued with the expertise of our talented weavers.
To maintain carpet performance, regular vacuuming is essential. We recommend vacuuming the top of the carpet at least once a week, and the back once every two months. This removes dust and dirt particles that can permanently damage the fibers. Pile loss is normal, especially with new carpets, and if vacuumed correctly, using a quality vacuum cleaner, most piles will gradually disappear within the first year.