Return Policy
At Itran & Igran, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility
- Items must be returned within 14 days of delivery.
- The item must be in its original condition, unused, and undamaged.
Return Process
- Contact our customer support team to initiate the return process.
- Pack the rug securely in its original packaging.
- Ship the rug back to our designated return address.
Refund or Exchange
Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
If eligible, you can choose between a refund or exchange for another item of equal value.
Refunds will be issued to the original payment method within a reasonable timeframe.
Please note that personalized rugs are non-returnable except for manufacturing defects.
(Slight design variations are not defects, as each rug is uniquely handmade by different weavers).
For any further inquiries or assistance, our dedicated customer support team is here to help. Feel free to contact us via the contact page of our website.